The Ibadan Electricity Distribution Company Plc, IBEDC, on Monday expressed its commitment to continue to offer best services to its customers.
The Chief Operating Officer, COO, of the company, Mr. John Ayodele, gave the commitment in a statement to kick off this year’s Customer Service Week, with the international theme as “Dream Team.”
Maintaining that at IBEDC, the 2020 Customer Service goal is geared towards taking service delivery to higher heights, through customer centric initiatives that will enable the company to attend and resolve customer enquiries, complaints, fault clearing, etc., speedily and efficiently across the franchise, Ayodele
stated that part of the customer centric initiatives include the newly introduced Customer Relationship Management, CRM, platform, designed to ensure that customers get prompt responses and resolutions.
He added that the platform allows customers to log onto the company’s website @ customer.ibedc.com to check their payment history, view both previous and present bills, make enquires and complaints conveniently, stating that the company also introduced over 38 customer care offices this year alone across its franchise to facilitate easier and quicker access to the company.
Disclosing further that as part of activities lined up for this year’s Customer Service Week, scheduled to run from Monday, October 5 through Friday, October 9, customers will also be rewarded with 40 units of energy credit vouchers across the franchise through a lucky dip, starting from Tuesday 6 October to Friday 9 October.
While speaking on the theme, “The Dream Team,” he emphasized the importance of the customer service week, adding that the week is an opportunity to celebrate and appreciate most important stakeholders in line with its mission statement, “Distributing Power…Changing Lives.”
He said, “The theme for this year, reflects the importance of teamwork in providing outstanding service to all our customers. The IBEDC team are readily available to provide excellent service, which is our commitment to you, because without our customers, we will not be in business.”
He also appealed to customers to fulfill their obligations as the company continues to invest on improving the quality of service provided, through prompt bill payment/vending and reduction in acts inimical to service delivery, such as vandalism, energy theft, by passing, and other vices.