Nsan Ndoma-Neji, Calabar
Nigerian Electricity Regulatory Commission (NERC), yesterday flagged off consumer complaints resolution meeting in Calabar, to resolve challenges faced by electricity consumers in Cross River state.
The meeting which is held at the instance of NERC and consumers, will provide opportunity for consumers to brainstorm with Stakeholders in the sector in order to find a way forward on how the service providers (PHED) can satisfy their customers with better service delivery.
Issues treated at the meeting include metering, billing, prompt payment of electricity consumed by customers, vandalism of electrical installations among others.
Declaring the meeting opened, commissioner in charge of consumer affairs with NERC, Aisha Mahmud, stated that the meeting which has been held in various parts of the country, had been largely successful.
“We are here to resolve problems like we have done in several parts of the country and has been a huge success.
“Complaints will be resolved on the spot and NERC will ensure this is done except technical issues that require investigation”, she said.
She added that NERC aims to maximize access to electricity which is a fundamental right.
She also disclosed that the commission which has the critical responsibility of tariff setting will always ensure that while setting prices only prudent cost is passed to the consumers.
Also speaking, Angela Ajere a representative of the Managing Director and Chief Executive Officer, Port Harcourt Electricity Distribution, Plc, assured consumers that the distribution company is ready to ensure that complaints were resolved.
She welcomed the meeting participants at the instance of NERC and stresses that it will be a win-win for both consumers and the distribution company
In his remarks, Cross River state Commissioner for power and Renewable Energy, Prince Eka Williams, lauded the commission for organizing the forum, revealing that it was the reason behind the donation of 15 transformers to the state out of the 50 transformers needed in the state capital and its environs.
