The management of Ibadan Electricity Distribution Company, IBEDC, Plc, has assured customers across its network of its commitment to ensure hitch-free services during the Christmas holiday.
Chief Operating Officer of the distribution company, Engr. John Ayodele, in a statement made available to journalists in Ibadan, yesterday, while wishing all its customers and Nigerians a safe and enjoyable holiday season, stated that measures have been put in place to ensure network stability and smooth operations during the holidays.
Her said, “In anticipation of customers’ expectations during the holidays, we are fully equipped to ensure faults are cleared as fast as possible across our franchise, to avoid unnecessary disruption of power supply.”
Urging customers and all Nigerians to demonstrate the virtues of love, compassion and peace, which are the cardinal pillars epitomized by Christmas, Ayodele said that although 2020 has been a year plagued by many challenges, IBEDC still demonstrated its commitment to excellent service delivery by creating more Customer Care Units across its franchise for quicker resolutions of complaints and faults, upgraded and installed some major electrical infrastructure.
He added, “We also introduced innovative ICT driven initiatives and policies to promote real time reading of our meters, distribution of bills and generally ensure a more efficient business operations.”
Ayodele similarly advised customers to take advantage of its hassle free channels of payment, like Quickteller, E-transact, PayArena, Jumia and ATM to pay bills to avoid disconnection during the holidays, disclosing that offices will also remain opened during the holidays from 9am to 3pm, while they can also reach the company through its customer care line – 0700123999 or by email at customercare@ibedc.com.
He also appealed for the strict observance of the COVID-19 precautionary measures as recommended by the NCDC, including the wearing of face masks in public places, regular washing of hands or use of sanitizers and physical distancing during the yuletide celebrations.
Advising motorists to avoid driving under the influence of alcohol and observe traffic rules to prevent collision with electrical poles and other accidents, Ayodele charged parents to “ensure proper supervision of your children and wards to prevent domestic and electrical accidents this period, avoid cooking or trading under a high-tension wire, switch off all electrical appliances not in use, and please, not engage quacks to fix any electrical faults.”
